At Novacrafts Souvenirs, we understand the importance of receiving your purchases quickly and securely. That’s why we offer a range of shipping options to meet your needs.
Domestic Shipping:
Standard shipping: 10-12 days
Express shipping: 5-6 days
Order Processing:
Orders are processed Monday through Friday, excluding weekends and holidays.
Orders placed before 2:00pm will be processed on the same day. Orders placed after 2:00pm will be processed the next business day.
In the event of high order volume, processing time may take longer. We will do our best to update any delays on our website.
Shipping Fees:
Shipping fees are calculated based on the weight of the package and the shipping destination.
Additional fees may apply for oversized or heavy items.
Shipping fees are non-refundable.
Lost or Damaged Packages:
Novacrafts Souvenirs is not responsible for lost or damaged packages.
If your package is lost or damaged, please contact the carrier partner for a resolution.
Return Policy:
Our return policy can be found [here].
If you have any further questions about our shipping policy, please contact us at [customercare@novacrafts.com].